Terms & Conditions

1. Operator and contact

The website and hospitality services are presented by the company identified below. The brand name “Delquarian Royal Stay” remains unchanged even if the legal company information is updated through the project’s address data file.

2. Acceptance of Terms

By using this website, you agree to these Terms to the extent applicable to your use. If you make a reservation or enter into a separate service agreement, additional terms may apply. If there is a conflict, the specific written terms for the relevant service take priority.

3. Website purpose

This website provides information about hotel accommodation, casino entertainment, wellness, dining, meetings and events in Christchurch, New Zealand. Website content is general information and does not itself create a guaranteed reservation, casino entitlement, event booking or service contract unless confirmed through an authorised booking process.

4. Casino age restriction and responsible entertainment

Casino areas are restricted to persons aged 20 or over in New Zealand. Entry may require acceptable identification and remains subject to applicable law, venue rules, exclusion requirements, safety procedures and responsible gambling measures.

Access to a hotel room, restaurant, spa or event does not automatically provide access to the casino. Casino participation is optional, and guests should set personal limits, take breaks and seek support if gambling stops being enjoyable or controlled.

5. No online wagering through this website

This website is a hospitality information site and does not, through the pages supplied in this project, accept online casino wagers, deposits or gambling account registrations. References to casino entertainment concern the hotel’s age-restricted venue experience and related guest information.

6. Reservations and availability

Rates, room types, spa appointments, dining times and event spaces shown or described on the website may be subject to availability, seasonal change and confirmation. A request submitted through a local website form is an enquiry only and is not a confirmed booking until accepted through an authorised reservation process.

Guests are responsible for checking the details of any confirmation they receive, including dates, inclusions, cancellation terms, payment requirements and special conditions.

7. Pricing, taxes and payments

Prices may be stated in New Zealand dollars and may include or exclude taxes or charges as expressly indicated. The final price and payment schedule are those stated in the relevant booking confirmation or agreement.

This local website build does not process card payments. Payment arrangements, if any, must be handled through an authorised channel identified by the operator.

8. Cancellations, changes and no-shows

Cancellation, amendment, refund and no-show rules can vary by rate, service, event and booking channel. Guests should review the terms supplied with their specific confirmation. Where consumer law provides mandatory rights, those rights are not excluded by these Terms.

9. Guest conduct

Guests must behave lawfully and respectfully, follow reasonable staff directions, protect property, avoid harassment or disruption, and comply with safety, security and age restrictions. The operator may refuse or end access to facilities where permitted by law and reasonably necessary to protect people, property, regulatory compliance or the guest experience.

10. Accommodation

Rooms and suites may be subject to occupancy limits, check-in requirements, identification checks, security procedures and property-specific rules. Descriptions and images are representative of the relevant category but individual room layouts or views may vary.

11. Wellness and spa services

Wellness services may have separate age, health, timing, cancellation and suitability requirements. Guests should disclose information reasonably necessary for safe service delivery and follow practitioner guidance. Spa information on the website is not medical advice.

12. Dining services

Dining menus, ingredients and availability may change according to season and supply. Guests should communicate allergies or dietary requirements before service. While reasonable care may be taken, individual suitability must be confirmed directly for the relevant meal or service.

13. Meetings and events

Event proposals may be subject to signed agreements, deposits, minimum charges, capacity limits, supplier rules, scheduling constraints, security requirements and cancellation provisions. Website descriptions do not reserve a venue until the operator confirms the arrangement.

14. Intellectual property

Website text, layout, branding, graphics and original materials are protected by applicable intellectual property laws unless otherwise stated. You may view the site for personal and legitimate business planning purposes. You must not reproduce substantial site content for commercial use without permission or another lawful basis.

15. Acceptable website use

You must not attempt to disrupt the site, bypass security, introduce malicious code, scrape the service in a way that causes unreasonable load, impersonate another person, or use website forms for unlawful, abusive or misleading purposes.

16. Third-party services

If a future version of the site refers to a third-party service, that service may have its own terms and privacy practices. The current local build intentionally avoids remote dependencies and generic external social links.

17. Accuracy and changes

We take reasonable care with website content but operational information can change. We may correct errors, update descriptions, adjust service availability or modify these Terms. Changes do not remove rights that cannot lawfully be excluded.

18. Consumer protections

Nothing in these Terms is intended to exclude, restrict or modify rights that cannot lawfully be excluded under New Zealand law, including rights that may arise under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where those laws apply.

19. Liability

To the maximum extent permitted by law, liability is limited in a manner consistent with mandatory consumer protections and the circumstances of the relevant service. Nothing in these Terms excludes liability where exclusion is prohibited by law. Specific booking or event agreements may contain additional lawful allocation of risk.

20. Privacy

Personal information is handled in accordance with the Privacy Policy and applicable law, including the New Zealand Privacy Act 2020. Casino eligibility information and identification checks, where required at the venue, are handled subject to applicable legal and operational requirements.

21. Governing law

These general Terms are governed by the laws of New Zealand unless mandatory law requires otherwise. Any dispute should first be raised with the operator so the parties can attempt to resolve it directly before formal proceedings, without limiting rights to use regulators, tribunals or courts where applicable.

22. Severability and entire understanding

If a provision of these Terms is held invalid or unenforceable, the remaining provisions continue to apply to the extent legally possible. These general Terms should be read together with any specific booking confirmation, event agreement, venue rules and mandatory law.

Casino hotel service context

Casino references in this policy concern the age-restricted entertainment area associated with the hotel.

Casino access is separate from ordinary accommodation, dining, wellness and event services.

Casino guests must comply with applicable New Zealand age and venue requirements.

Casino guest information is reviewed alongside the wider hotel service framework.